top of page

FAQs

Your questions, our answers

It is essential that our customers have all the information they need and that they feel confident. This is why we have gathered here most of the questions we are frequently asked.

Browse the FAQ below. If you cannot find the answer to your question, do not hesitate to contact us.

INFINI Base 3_edited.jpg

Do I need to make an appointment ?

No, no appointment is necessary. You can come directly to the store during opening hours.

How does it work?

You must be present in the store to take the iris photo.

Taking the photo only takes a few seconds. Then we need a few minutes to edit your iris photo and a few more minutes to print it.

In total it takes 45 minutes to 1 hour; per person to leave with their printed iris.

Do you have to be present to take the photo?

Yes, you must be present in store to take the photo. Impossible to do remotely.

What are your production and delivery times?

If you choose to print in store, printing and framing are available the same day, or the day following your order.

For other supports, the average production and delivery time is 10 working days.

Is there a minimum age to experience Iris Galerie?

We usually recommend shots for ages 5 and up. However, as our system presents no risk to children, a photograph before the age of 5 is possible if the child manages to remain still and gaze fixed to take the photograph.

Can I wear my contact lenses?

“Soft” or daily contact lenses can generally be kept for photography. On the other hand, “hard” or monthly contact lenses must be removed. Each gallery has a stock of boxes and lens fluid to remove and store during the shooting process.

Is photography unpleasant or dangerous for my eye?

Photography presents absolutely no danger to the eye. It is completely painless, there is no contact with the eye and it only takes a few minutes. We will help you take this photograph in the best conditions.

 Do you do pet iris photography?

We are not currently shooting animals. 

Maybe soon 😉

Can a person be added retrospectively to a draw?

Yes, it is possible to create a new work by adding a new person to a print already made.

Can I buy a gift card?

Quite ! We now offer 2 gift card systems: in store and on our website.

For in-store gift cards: you can offer a specific draw or a free amount.

For the online gift cards : you have the choice between different fixed amounts to offer. You can of course buy several at a time.

All our gift cards in store or online are valid for 1 year from the date of purchase and can be used only once.

Do you change eye color?

No, not at all.  The main objective is to offer you the true color of your irises. optimization only aims to  reveal the beauty, nuances, contrasts and already existing colors of your iris.

bottom of page